Alora Holiday Homes

Privacy Policy

Introduction

The Three Amigos Project Pty Ltd trading as Alora Holiday Homes hereafter referred to as “we”, “us”, or “our”, is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This privacy policy outlines how we collect, use, disclose, and store your personal information, as well as your rights in relation to your personal information.

Collection of Personal Information

We collect personal information from you for the purposes of providing services to you. The types of personal information we may collect from you include:

  • Your name, address, email address, phone number, and other contact information;
  • Information about the property you are interested in, such as the address, price range, and features;
  • Financial information, such as your income, assets, and liabilities, if you are applying for a home loan or other financing options;
  • Identification documents, such as your driver’s license or passport, if required for identity verification purposes;
  • Other information that is relevant to providing services to you.

We may collect your personal information directly from you, or from third parties with your consent, such as your agent, mortgage broker, or property manager.

Use and Disclosure of Personal Information

We may use your personal information for the following purposes:

  • Providing services to you, such as property inspections, appraisals, and negotiations;
  • Communicating with you about services and related matters, such as market updates and open house events;
  • Marketing our services to you, such as sending you newsletters and promotional offers;
  • Complying with legal and regulatory requirements, such as anti-money laundering laws and taxation laws.

We may disclose your personal information to third parties for the purposes of providing services to you, such as your agent, mortgage broker, or property manager. We may also disclose your personal information to our service providers who assist us in providing services to you, such as our IT service providers and marketing agencies.

Storage and Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, and misuse. Your personal information is stored securely on our IT systems and in hard copy format. We also implement physical and electronic security measures to safeguard your personal information.

Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. If you would like to access or correct your personal information, please contact us using the contact details provided below.

Complaints

If you have a complaint about how we have handled your personal information, please contact us using the contact details provided below. We take complaints seriously and will investigate and respond to your complaint within a reasonable period of time.

Changes to Privacy Policy

We may change this privacy policy from time to time by publishing an updated version on our website. You should check our website periodically to ensure that you are aware of our current privacy policy.

Contact Us

If you have any questions or concerns about our privacy policy or our handling of your personal information, please contact us using the following details:

Alora Holiday Homes
Privacy Officer
1/5 Maple Street Maleny
(Ph) (07) 5499 9966
(E) admin@alora.au

Complaints

You have a right to complain about our handling of your personal information if you believe we have breached the APPs.

If you wish to make such a complaint to us, you should first contact the Privacy Officer in writing. Your complaint will be dealt with in accordance with our complaints procedure and we will provide a response within a reasonable period.

If you are unhappy with our response to your complaint, you may refer your complaint to the Officer of the Australian Information Commissioner.

Further Privacy Information

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner https://www.oaic.gov.au/

Confidentiality Agreement